Anydesk Purpose

 



Discover AnyDesk – Your Remote Desktop Software for Windows. Connect the desktop environment of individual Windows client devices and servers via remote access. Enable instant support and live administration through remote control of all connected Windows devices. Take advantage of a smooth remote desktop connection in Windows due to AnyDesk’s breath-taking frame rates, bandwidth. AnyDesk, Stuttgart. 32,262 likes 315 talking about this. AnyDesk is the world's lightest, fastest, and most comfortable remote desktop application. Access all your programs, documents and files.

We offer everything from a single source! Stay mobile and free.

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Remote Support

For large companies and startups alike, powerful remote assistance software allows you to provide exceptional customer service and fast problem-solving solutions from any location.

Particularly for software vendors or app developers, remote support and monitoring ensures you can easily solve complex customer and client issues from your central office.

Work from Home

You want your office to be wherever you are? With AnyDesk’s reliable remote desktop technology, working from home is almost like you’re sitting in front of your PC at the office.

Connect from everywhere, on any device using Unattended Access. With virtually no latency and features like remote printing, accessing your work desktop feel like you’re there. Be more productive in your home office while still working closely with your co-workers.

Performance

Built by us, DeskRT is an innovative codec that forms the foundation of AnyDesk. It compresses and transfers image data between computers in a way that no competing product is able to do.

Perform tasks smoothly, even with bandwidths as low as 100 kB/sec. AnyDesk is the remote desktop software of choice for areas with poor internet connectivity.

Enjoy a fluent on-screen experience, with 60 fps on local networks and most internet connections.

Security

Banking-standard TLS 1.2 technology protects your computer from unauthorized access.

We use RSA 2048 asymmetric key exchange encryption to verify every connection.

Control who gains access to your computer by whitelisting trusted desks. This ensures that only those authorized to do so can request a connection.

Flexibility

Access your computer from your desk, your home office or the nearest meeting room, all with ease. Require unattended access while on the go? You’ll just need to set a password.

Run AnyDesk on your chosen platform, be it Linux, Windows, Mac OS, FreeBSD, iOS or Android. Plus, use mobile apps at no extra charge.

Downloading AnyDesk is simple, even when you’re on the go. At just 3MB, AnyDesk is considerably lighter than the competition.

Licensing

AnyDesk licenses cover all future versions and we don’t charge extra for updates. Plus, all program versions are compatible with one another.

As teams grow, their needs change - and so should the software they use. AnyDesk lets you start small and scale quickly, with sensible pricing for teams of all sizes.

Administration

Keep track of your contacts and connections with the built-in Address Book and see who’s online without having to connect.

Swap out your AnyDesk ID for a personalized username and add a logo to bring your remote desktop software in line with your brand identity.

Use an MSI package to automatically roll AnyDesk out on multiple computers and configure all as needed. Or use the command line interface to script your own installation.

High Frame Rates

Enjoy a fluent on-screen experience, with 60 fps on local networks and most internet connections.

Low Latency

Near-instant responses are essential when working on a remote desktop. That’s why AnyDesk latency lies below 16 milliseconds on local networks and is therefore not perceptible.

Efficient Bandwidth Use

Perform tasks smoothly, even with bandwidths as low as 100 kB/sec. AnyDesk is the remote desktop software of choice for areas with poor internet connectivity.

Highly Innovative Technology

Built by us, DeskRT is an innovative codec that forms the foundation of AnyDesk. It compresses and transfers image data between computers in a way that no competing product is able to do.

Quickstart

Get started with AnyDesk right away - no registration, installation or administrative privileges required. Simply download, launch and you’re good to go.

Fail-Safe Erlang Network

Our servers use Erlang telecommunication technology. That means low latency, high availability and uptime guaranteed.

Real-Time Collaboration

Collaborate and communicate with ease, whether you’re holding online meetings and presentations or working on the same document from the side of the world.

Demanding Applications

Anydesk

With its unrivaled bandwidth efficiency, AnyDesk is unfazed by data-intensive applications, such as CAD or video editing.

Encryption Technology

Banking-standard TLS 1.2 technology protects your computer from unauthorized access.

Verified Connections

We use RSA 2048 asymmetric key exchange encryption to verify every connection.

Access Restrictions

Control who gains access to your computer by whitelisting trusted desks. This ensures that only those authorized to do so can request a connection.

Use Own Network

Need full control of your data? Setting up your own Enterprise Network is easy. This allows you to operate independently and without internet access, as no communication to our servers is required.

Work From Anywhere

Access your computer from your desk, your home office or the nearest meeting room, all with ease. Require unattended access while on the go? You’ll just need to set a password.

Multi-Platform Support

Anydesk Purpose

Run AnyDesk on your chosen platform, be it Linux, Windows, Mac OS, FreeBSD, iOS or Android. Plus, use mobile apps at no extra charge.

Maximum Compatibility

AnyDesk doesn’t just run on the latest version of your operating system. In fact, it runs just as smoothly on older versions, such as Windows 7, as it does on state-of-the-art system software.

Lightweight

Downloading AnyDesk is simple, even when you’re on the go. At just 3MB, AnyDesk is considerably lighter than the competition.

International

AnyDesk supports international keyboards and is available in over 28 languages - perfect for teams and individuals around the world.

File Transfer

To transfer files between computers, simply copy and paste or use the new transfer tab.

Remote Printing

Remote printing with AnyDesk brings speed and convenience to teams without the need for complex networked machines.

Manage Contacts

Keep track of your contacts and connections with the built-in Address Book and see who’s online without having to connect.

Online Administration Panel

Easily access licenses, settings, session logs. Export options and automated invoicing options.

Detailed Session Reporting

Get straightforward and accurate billing information, with auto invoicing via REST API and integration with IT service management solutions such as Remote Desktop Manager or TANSS.

Customization

Swap out your AnyDesk ID for a personalized username and add a logo to bring your remote desktop software in line with your brand identity.

Remote Reboot

Let no task stand in your way. Not only is rebooting during a session possible, but it’s super straightforward too.

Automated Roll Out

Use an MSI package to automatically roll AnyDesk out on multiple computers and configure all as needed. Or use the command line interface to script your own installation.

The FAQ addresses common questions in terms of features, usage, as well as support related topics. All sections link to corresponding articles. For detailed documentation use the search bar or write a ticket to support@anydesk.com.


Do I need to install AnyDesk?

AnyDesk will have elevated privileges when installed. Connecting to a client with AnyDesk installed won't run into trouble controlling Admin (UAC) required applications.However you can request elevation remotely to clients that run AnyDesk portable. The login credentials can be entered remotely, the following UAC prompt must be confirmed manually from the remote side. Each installation has its unique ID and is bound to a specific license.


How to reset 2FA / Two Factor Authentication


Do I need to be present at the remote side to start a session? (Unattended Access)

Why Use Anydesk

No, you can set a 'password for unattended access' to gain access remotely. See Unattended Access


I lost my password (my.anydesk.com)

To recover your password go to MyAnyDesk.com and hit 'Forgot your password? ', this will send a reset mail to the address stored in your account.


Can I use AnyDesk with other Remote Tools simultaneously?

Yes, it's possible to run instances of different solutions and AnyDesk at the same time with no restraints. AnyDesk can also run several instances at the same time.

Can I use my own namespace?

Yes, you may choose your own namespace for registered clients in on my.anydesk.com if you're using a Professional or Enterprise licence. See MyAnyDesk_Portal


Register or remove the AnyDesk license to a device

See Registration to register the client to a license.


Are updates included with AnyDesk licenses?

Yes, updates are always included with AnyDesk.Expired contracts of AnyDesk Lite and AnyDesk Professional will limit AnyDesk to the latest version of AnyDesk Free, which is not allowed for commercial purposes.


Where do I find my invoices?

Your invoices can be found in the MyAnyDeskPortal.


Do my customers need a licensed version?

End users always get a free license of AnyDesk automatically.


How to make multiple connections?

Anydesk
AnyDesk can run an unlimited amount of sessions from a device as long as resources allow. AnyDesk also can run several instances on a device. Based on your license, your AnyDesk client can have multiple sessions simultaneously. The Free and Lite license will only allow one simultaneous session. The Professional license allows for as many sessions as ordered and Power license enables unlimited sessions for the number of active devices ordered.


Can I transfer files with AnyDesk?


How to connect automatically

The speed dial (background icons under the 'Connect'-button) displays recent connections. Click on the client you want to connect to. There is no need to type the ID each time. The entered password for unattended acces can be saved IF the option has been enabled at the remote client side below the 'set password' option. You can even create a shortcut on the home screen by clicking/touching the overflow menu (downward arrow) next to the machines address, then 'Drop to desktop'.


Can I offer AnyDesk for downloading on my website?

Yes, customers can offer AnyDesk for download on their website. The best way would be to

create a direct link to anydesk.com/download. In this way, your customers will always have access to the latest

version.


Can I keep or move the AnyDesk ID/alias when reinstalling or moving to a new/clone system or hard drive?

Yes, your identity can be moved. If you have several machines with the same ID: See AnyDesk_ID_and_Alias


Does AnyDesk support Windows server?


Which ports does AnyDesk use?

To connect to the AnyDesk network port 80, 443 or 6568 is used. For standard listening port direct line connection is 7070 (TCP).


AnyDesk is slow despite LAN connection

AnyDesk might not recognize a direct connection and the session will be established via AnyDesk network. Direct connections display a play symbol in the status bar. If disabled, end

the session and reconnect. In case the direct connection cannot be established, send the trace files fromboth LAN clients to support@anydesk.com.

Please note that installing AnyDesk generally helps to better recognize connections in a LAN.


Why is there an orange question mark next to my cursor?

If AnyDesk can't fetch a cursor from the remote device, e.g., if you're connecting to a Windows Server without a mouse cursor connected, AnyDesk will display this static cursor as default.


Can another user connect to me via Browser or my website?


Can I lock the remote screen?

Yes, AnyDesk allows to lock the remote screen if permissions are set. See Permissions


How to work with dual monitors / multiple displays?

Remote displays are indicated by separate tabs in the session window. Switch between the monitors by clicking on a corresponding tab. To get separate windows for each monitor, (available only if your license supports simultaneous sessions), establish two sessions with a remote device and set each to another display. To get multiple sessions in fullscreen mode, switch from D3D-Rendering to OpenGL or DirectDraw.



Unexpected session ends, disconnects, session interrupts after a certain time

Sessions may end unexpectedly for various reasons. If you encounter interruptions after a specific amount of time into the session, go to Settings and switch to the Connections tab. Disable direct connections.You may also setup a listening port in your firewall for AnyDesk in the Security Settings.


Why do I have to type the unattended password/login information/authorization manually for a specific client?

The remote client must allow the option to save his login information. See Unattended Access


I cannot connect, because the request was 'blocked/rejected by the AnyDesk settings'.

If a client has an ACL-List (Whitelist) active that your ID/alias doesn't match, or if your interative access settings are set to disabled or don't allow connections in the background, then you'll get a message, telling that your request has been rejected. See Security Settings and adjust the settings on the remote client.


I cannot use AnyDesk for controlling Security/AntiVirus Software

Some applications are protected from external modification. Disable this feature locally in the settings, in order to get access from remote.


Can't get a session window, AnyDesk says: Waiting for Image

On Android: Make sure to give AnyDesk permission to record the screen. The first session request spawns the permission window. If not properly addressed, open Android settings - Apps - Choose AnyDesk - grant permissions.

If this doesn't fix the issue, a headless display adapter will help, this will force your system to render the image.


Synchronization of the clipboard is not working

Check permissions. AnyDesk might have to be installed on the remote side.


Denied mouse cursor/no input on window

Permissions missing: Is displayed when AnyDesk does not have permission to control a selected application. In this case, install

AnyDesk or launch it as an administrator on the remote client. Professional license users

can create a custom client that automatically requests administrator privileges upon startup. See also Customize AnyDesk and Administrator_Privileges_and_Elevation_(UAC)


AnyDesk shows 0 as ID

This means you can´t connect to our servers, please check if you have whitelisted AnyDesk in your firewall: Firewall


Transmission is too slow. What can I do?

Latency and rendering performance depend on hardware and driver. See Render Performance for more information.


Compatibility in Windows Vista Home Edition

In certain cases, AnyDesk may sometimes crash or experience startup problems in the Home Edition of Windows

Vista. If this happens, open the properties of the AnyDesk shortcut and select 'Compatibility mode for Windows

XP'.


Scrolling on Android

For connections from Android to Android, there are several options. Use Direct-Touch Mode for 1-finger scrolling(default for new connections) and 3-finger scrolling when in Touchpad or Touch(Mouse) Mode. See AnyDesk on Android


Keyboard input opens up automatically on Android

Per default, focused text input fields will open the soft keyboard on Android. This can be switched off in the settings. See »» settings » input » automatic keyboard.The soft keyboard can be opened manually via the pie menu. See Android App


How can I close sessions from other devices to free sessions?

Go to the Portal and close the session in the 'Session' section. See MyAnyDesk Portal


I can't control the mouse and keyboard anymore on macOS

With macOS Mojave/Catalina, it is required to allow AnyDesk explicitly to control your device, you'll be prompted to do so automatically when running AnyDesk, it is however rather easy to miss this.

If this happened to you, please go to 'System Preferences', 'Security&Privacy', 'Privacy', 'Accessibility' and add 'Anydesk' to your list of trusted apps. More information can be found in AnyDesk on macOS.

Anydesk

Anydesk App Purpose


I get the message 'Waiting for Image' or 'desk_rt_ipc_error' on macOS

With macOS Catalina, it is required to allow AnyDesk to record your screen.

AnyDesk shows a message, to configure your system in the 'System Preferences' to add AnyDesk to the trusted apps list in 'Accessibility' and 'Screen Recording'. More information can be found in AnyDesk on macOS.