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Important

The improved Microsoft 365 security center is now available. This new experience brings Defender for Endpoint, Defender for Office 365, Microsoft 365 Defender, and more into the Microsoft 365 security center. Learn what's new.

Applies to

This article describes how to update an Domain Name Service (DNS) record so that you can use Sender Policy Framework (SPF) email authentication with your custom domain in Office 365.

Using SPF helps to validate outbound email sent from your custom domain. It's a first step in setting up other recommended email authentication methods DMARC and DKIM (two further email authentication methods supported in Office 365).

Prerequisites

Important

If you are a small business, or are unfamiliar with IP addresses or DNS configuration, call your Internet domain registrar (ex. GoDaddy, Bluehost, web.com) to ask for help with DNS configuration of SPF (and any other email authentication method). Also, if you haven't bought, or don't use a custom URL (in other words the URL you and your customers browse to reach Office 365 ends in onmicrosoft.com), SPF has been set up for you in the Office 365 service. No further steps are required in that case. Thanks for reading.

Before you create or update the SPF TXT record for Office 365 in external DNS, you need to gather some information needed to make the record. For advanced examples and a more detailed discussion about supported SPF syntax, see How SPF works to prevent spoofing and phishing in Office 365.

Gather this information:

  • The current SPF TXT record for your custom domain, if one exists. For instructions, see Gather the information you need to create Office 365 DNS records.

  • Go to your messaging server(s) and find out the External IP addresses (needed from all on-premises messaging servers). For example, 131.107.2.200.

  • Domain names to use for all third-party domains that you need to include in your SPF TXT record. Some bulk mail providers have set up subdomains to use for their customers. For example, the company MailChimp has set up servers.mcsv.net.

  • Figure out what enforcement rule you want to use for your SPF TXT record. The -all rule is recommended. For detailed information about other syntax options, see SPF TXT record syntax for Office 365.

Important

In order to use a custom domain, Office 365 requires that you add a Sender Policy Framework (SPF) TXT record to your DNS record to help prevent spoofing.

Create or update your SPF TXT record

  1. Ensure that you're familiar with the SPF syntax in the following table.
ElementIf you're using..Common for customers?Add this..
1Any email system (required)Common. All SPF TXT records start with this valuev=spf1
2Exchange OnlineCommoninclude:spf.protection.outlook.com
3Exchange Online dedicated onlyNot commonip4:23.103.224.0/19
ip4:206.191.224.0/19
ip4:40.103.0.0/16
include:spf.protection.outlook.com
4Office 365 Germany, Microsoft Cloud Germany onlyNot commoninclude:spf.protection.outlook.de
5Third-party email systemNot commoninclude:<domain_name>

<domain_name> is the domain of the third party email system.

6On-premises email system. For example, Exchange Online Protection plus another email systemNot commonUse one of these for each additional mail system:

ip4:<IP_address>
ip6:<IP_address>
include:<domain_name>

<IP_address> and <domain_name> are the IP address and domain of the other email system that sends mail on behalf of your domain.

7Any email system (required)Common. All SPF TXT records end with this value<enforcement rule>

This can be one of several values. We recommend the value -all.

  1. If you haven't already done so, form your SPF TXT record by using the syntax from the table.

    For example, if you are fully-hosted in Office 365, that is, you have no on-premises mail servers, your SPF TXT record would include rows 1, 2, and 7 and would look like this:

    This is the most common SPF TXT record. This record works for just about everyone, regardless of whether your Microsoft datacenter is located in the United States, or in Europe (including Germany), or in another location.

    However, if you have purchased Office 365 Germany, part of Microsoft Cloud Germany, you should use the include statement from line 4 instead of line 2. For example, if you are fully-hosted in Office 365 Germany, that is, you have no on-premises mail servers, your SPF TXT record would include rows 1, 4, and 7 and would look like this:

    If you're already deployed in Office 365 and have set up your SPF TXT records for your custom domain, and you're migrating to Office 365 Germany, you need to update your SPF TXT record. To do this, change include:spf.protection.outlook.com to include:spf.protection.outlook.de.

  2. Once you have formed your SPF TXT record, you need to update the record in DNS. You can only have one SPF TXT record for a domain. If an SPF TXT record exists, instead of adding a new record, you need to update the existing record. Go to Create DNS records for Office 365, and then click the link for your DNS host.

  3. Test your SPF TXT record.

How to handle subdomains?

It is important to note that you need to create a separate record for each subdomain as subdomains don't inherit the SPF record of their top level domain.

An additional wildcard SPF record (*.) is required for every domain and subdomain to prevent attackers from sending email claiming to be from non-existent subdomains. For example:

Troubleshooting SPF

Having trouble with your SPF TXT record? Read Troubleshooting: Best practices for SPF in Office 365.

What does SPF email authentication actually do?

SPF identifies which mail servers are allowed to send mail on your behalf. Basically, SPF, along with DKIM, DMARC, and other technologies supported by Office 365, help prevent spoofing and phishing. SPF is added as a TXT record that is used by DNS to identify which mail servers can send mail on behalf of your custom domain. Recipient mail systems refer to the SPF TXT record to determine whether a message from your custom domain comes from an authorized messaging server.

For example, let's say that your custom domain contoso.com uses Office 365. You add an SPF TXT record that lists the Office 365 messaging servers as legitimate mail servers for your domain. When the receiving messaging server gets a message from joe@contoso.com, the server looks up the SPF TXT record for contoso.com and finds out whether the message is valid. If the receiving server finds out that the message comes from a server other than the Office 365 messaging servers listed in the SPF record, the receiving mail server can choose to reject the message as spam.

Also, if your custom domain does not have an SPF TXT record, some receiving servers may reject the message outright. This is because the receiving server cannot validate that the message comes from an authorized messaging server.

If you've already set up mail for Office 365, then you have already included Microsoft's messaging servers in DNS as an SPF TXT record. However, there are some cases where you may need to update your SPF TXT record in DNS. For example:

  • Previously, you had to add a different SPF TXT record to your custom domain if you were using SharePoint Online. This is no longer required. This change should reduce the risk of SharePoint Online notification messages ending up in the Junk Email folder. Update your SPF TXT record if you are hitting the 10 lookup limit and receiving errors that say things like, 'exceeded the lookup limit' and 'too many hops'.

  • If you have a hybrid environment with Office 365 and Exchange on-premises.

  • You intend to set up DKIM and DMARC (recommended).

More information about SPF

For advanced examples, a more detailed discussion about supported SPF syntax, spoofing, troubleshooting, and how Office 365 supports SPF, see How SPF works to prevent spoofing and phishing in Office 365.

Links to configure DKIM and DMARC

SPF is designed to help prevent spoofing, but there are spoofing techniques that SPF can't protect against. To defend against these, once you've set up SPF, you should configure DKIM and DMARC for Office 365.

DKIM email authentication's goal is to prove the contents of the mail haven't been tampered with.

DMARC email authentication's goal is to make sure that SPF and DKIM information matches the From address.

WRITING A POSITION PAPER

The following material explains how to produce a position paper (sometimes called a point of view paper). A template is provided that outlines the major parts of a good position paper.Keep in mind, however, that this is just a guide. Talk to your TAs about their individual expectations. Your TAs may want you to include some criteria that do not appear in this outline. Make sure you check with them.

Like a debate, a position paper presents one side of an arguable opinion about an issue. The goal of a position paper is to convince the audience that your opinion is valid and defensible. Ideas that you are considering need to be carefully examined in choosing a topic, developing your argument, and organizing your paper. It is very important to ensure that you are addressing all sides of the issue and presenting it in a manner that is easy for your audience to understand. Your job is to take one side of the argument and persuade your audience that you have well-founded knowledge of the topic being presented. It is important to support your argument with evidence to ensure the validity of your claims, as well as to refute the counterclaims to show that you are well informed about both sides.


Issue Criteria

To take a side on a subject, you should first establish the arguability of a topic that interests you. Ask yourself the following questions to ensure that you will be able to present a strong argument:

  • Is it a real issue, with genuine controversy and uncertainty?
  • Can you identify at least two distinctive positions?
  • Are you personally interested in advocating one of these positions?
  • Is the scope of the issue narrow enough to be manageable?

In the CMNS 130 courseware the article by Fleras begins to set out a range of issues you may choose to address. Your tutorial leader will also have a set of suggested paper topics. The suggested paper topics will also be available on the CMNS 130 website.

Analyzing an Issue and Developing an Argument

Once your topic is selected, you should do some research on the subject matter. While you may already have an opinion on your topic and an idea about which side of the argument you want to take, you need to ensure that your position is well supported. Listing the pro and con sides of the topic will help you examine your ability to support your counterclaims, along with a list of supporting evidence for both sides. Supporting evidence includes the following:

Type of Source

How to find these sources

introductory information and overviews

directories, encyclopedias, handbooks

Use the Library catalogue

in-depth studies

books, government reports Microsoft powerpoint 2013 free download for mac.

Library catalogue, Canadian Research Index, Government web sites

scholarly articles

academic journals

Article indexes

current issues

newspapers, magazines

Article indexes

statistics

government agencies and associations

Statistics Canada, Canadian Research Index, journal articles

position papers and analyses

association and institute reports

Library catalogue, web sites

Many of these sources can be located online through the library catalogue and electronic databases, or on the Web. You may be able to retrieve the actual information electronically or you may have to visit a library to find the information in print. The librarian’s presentation on October 10th after your mid-term exam will assist in your orientation of the SFU library.

** You do not have to use all of the above supporting evidence in your papers. This is simply a list of the various options available to you. Consult your separate assignment sheet to clarify the number and type of sources expected.

Considering your audience and determining your viewpoint

Once you have made your pro and con lists, compare the information side by side. Considering your audience, as well as your own viewpoint, choose the position you will take.

Considering your audience does not mean playing up to the professor or the TA. To convince a particular person that your own views are sound, you have to consider his or her way of thinking. If you are writing a paper for a sociology professor/TA obviously your analysis would be different from what it would be if you were writing for an economics, history, or communications professor/TA. You will have to make specific decisions about the terms you should explain, the background information you should supply, and the details you need to convince that particular reader.

In determining your viewpoint, ask yourself the following:

  • Is your topic interesting? Remember that originality counts. Be aware that your professor/TA will probably read a number of essays on the same topic(s), so any paper that is inventive and original will not only stand out but will also be appreciated.
  • Can you manage the material within the specifications set by the instructor?
  • Does your topic assert something specific, prove it, and where applicable, propose a plan of action?
  • Do you have enough material or proof to support your opinion?


Organization

Sample Outline

I. Introduction
___A. Introduce the topic
___B. Provide background on the topic to explain why it is important
___C. Assert the thesis (your view of the issue). More on thesis statements can be found below.

Your introduction has a dual purpose: to indicate both the topic and your approach to it (your thesis statement), and to arouse your reader’s interest in what you have to say. One effective way of introducing a topic is to place it in context – to supply a kind of backdrop that will put it in perspective. You should discuss the area into which your topic fits, and then gradually lead into your specific field of discussion (re: your thesis statement).

II. Counter Argument
___A. Summarize the counterclaims
___B. Provide supporting information for counterclaims
___C. Refute the counterclaims
___D. Give evidence for argument

You can generate counterarguments by asking yourself what someone who disagrees with you might say about each of the points you've made or about your position as a whole. Once you have thought up some counterarguments, consider how you will respond to them--will you concede that your opponent has a point but explain why your audience should nonetheless accept your argument? Will you reject the counterargument and explain why it is mistaken? Either way, you will want to leave your reader with a sense that your argument is stronger than opposing arguments.

When you are summarizing opposing arguments, be charitable. Present each argument fairly and objectively, rather than trying to make it look foolish. You want to show that you have seriously considered the many sides of the issue, and that you are not simply attacking or mocking your opponents.

It is usually better to consider one or two serious counterarguments in some depth, rather than to give a long but superficial list of many different counterarguments and replies.

Be sure that your reply is consistent with your original argument. If considering a counterargument changes your position, you will need to go back and revise your original argument accordingly.

For more on counterarguments visit: http://www.unc.edu/depts/wcweb/handouts/argument.html

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III. Your Argument
___A. Assert point #1 of your claims
_____1. Give your educated and informed opinion
_____2. Provide support/proof using more than one source (preferably three)
___B. Assert point #2 of your claims
_____1. Give your educated and informed opinion
_____2. Provide support/proof using more than one source (preferably three)
___C. Assert point #3 of your claims
_____1. Give your educated and informed opinion
_____2. Provide support/proof using more than one source (preferably three)

You may have more than 3 overall points to your argument, but you should not have fewer.

IV. Conclusion
___A. Restate your argument
___B. Provide a plan of action but do not introduce new information

The simplest and most basic conclusion is one that restates the thesis in different words and then discusses its implications.

Stating Your Thesis

A thesis is a one-sentence statement about your topic. It's an assertion about your topic, something you claim to be true. Notice that a topic alone makes no such claim; it merely defines an area to be covered. To make your topic into a thesis statement, you need to make a claim about it, make it into a sentence. Look back over your materials--brainstorms, investigative notes, etc.--and think about what you believe to be true. Think about what your readers want or need to know. Then write a sentence, preferably at this point, a simple one, stating what will be the central idea of your paper. The result should look something like this:

Original Subject: an important issue in my major field

Focused Topic:media technology education for communication majors

Thesis:Theories of media technology deserve a more prominent place in this University’s Communication program

Or if your investigations led you to a different belief:

Thesis: Communication majors at this University receive a solid background in theories of media technology

It's always good to have a thesis you can believe in.

Notice, though, that a sentence stating an obvious and indisputable truth won't work as a thesis:

Thesis: This University has a Communication major.

That's a complete sentence, and it asserts something to be true, but as a thesis it's a dead end. It's a statement of fact, pure and simple, and requires little or nothing added. A good thesis asks to have more said about it. It demands some proof. Your job is to show your reader that your thesis is true.

Remember, you can't just pluck a thesis out of thin air. Even if you have remarkable insight concerning a topic, it won't be worth much unless you can logically and persuasively support it in the body of your essay. A thesis is the evolutionary result of a thinking process, not a miraculous creation. Formulating a thesis is not the first thing you do after reading the essay assignment. Deciding on a thesis does not come first. Before you can come up with an argument on any topic, you have to collect and organize evidence, look for possible relationships between known facts (such as surprising contrasts or similarities), and think about the beneath-the-surface significance of these relationships. After this initial exploration of the question at hand, you can formulate a 'working thesis,' an argument that you think will make sense of the evidence but that may need adjustment along the way. In other words, do not show up at your TAs office hours expecting them to help you figure out your thesis statement and/or help organize your paper unless you have already done some research.

For more information regarding thesis statements visit: http://www.unc.edu/depts/wcweb/handouts/thesis.html

Writing with style and clarity

Many students make the mistake of thinking that the content of their paper is all that matters. Although the content is important, it will not mean much if the reader can’t understand what you are trying to say. You may have some great ideas in your paper but if you cannot effectively communicate them, you will not receive a very good mark. Keep the following in mind when writing your paper:

Diction

Diction refers to the choice of words for the expression of ideas; the construction, disposition, and application of words in your essay, with regard to clearness, accuracy, variety, etc.; mode of expression; and language. There is often a tendency for students to use fancy words and extravagant images in hopes that it will make them sound more intelligent when in fact the result is a confusing mess. Although this approach can sometimes be effective, it is advisable that you choose clear words and be as precise in the expression of your ideas as possible.

Paragraphs

Creating clear paragraphs is essential. Paragraphs come in so many sizes and patterns that no single formula could possibly cover them all. The two basic principles to remember are these:

1)A paragraph is a means of developing and framing an idea or impression. As a general rule, you should address only one major idea per paragraph.

2)The divisions between paragraphs aren’t random, but indicate a shift in focus. In other words you must carefully and clearly organize the order of your paragraphs so that they are logically positioned throughout your paper. Transitions will help you with this.

For further information on paragraph development visit: http://www.unc.edu/depts/wcweb/handouts/paragraphs.html

Transitions

In academic writing your goal is to convey information clearly and concisely, if not to convert the reader to your way of thinking. Transitions help you to achieve these goals by establishing logical connections between sentences, paragraphs, and sections of your papers. In other words, transitions tell readers what to do with the information you present them. Whether single words, quick phrases or full sentences, they function as signs for readers that tell them how to think about, organize, and react to old and new ideas as they read through what you have written.

Transitions signal relationships between ideas. Basically, transitions provide the reader with directions for how to piece together your ideas into a logically coherent argument. They are words with particular meanings that tell the reader to think and react in a particular way to your ideas. In providing the reader with these important cues, transitions help readers understand the logic of how your ideas fit together.

LOGICAL RELATIONSHIP

TRANSITIONAL EXPRESSION

Similarity

also, in the same way, just as .. so too, likewise, similarly

Exception/Contrast

but, however, in spite of, on the one hand .. on the other hand, nevertheless, nonetheless, notwithstanding, in contrast, on the contrary, still, yet

Sequence/Order

first, second, third, .. next, then, finally

Time

after, afterward, at last, before, currently, during, earlier, immediately, later, meanwhile, now, recently, simultaneously, subsequently, then

Example

for example, for instance, namely, specifically, to illustrate

Emphasis

even, indeed, in fact, of course, truly

Place/Position

above, adjacent, below, beyond, here, in front, in back, nearby, there

Cause and Effect

accordingly, consequently, hence, so, therefore, thus

Additional Support or Evidence

additionally, again, also, and, as well, besides, equally important, further, furthermore, in addition, moreover, then

Conclusion/Summary

finally, in a word, in brief, in conclusion, in the end, in the final analysis, on the whole, thus, to conclude, to summarize, in sum, in summary

For more information on transitions visit: http://www.unc.edu/depts/wcweb/handouts/transitions.html

Grammar and Spelling

You must make certain that your paper is free from grammar and spelling mistakes. Mechanical errors are usually the main reason for lack of clarity in essays, so be sure to thoroughly proof read your paper before handing it in. For help with common errors in grammar and usage consult the following websites:

http://www.sfu.ca/~gmccarro/Grammar/Grammar.html

Plagiarism and academic honesty

Plagiarism is a form of stealing; as with other offences against the law, ignorance is no excuse. The way to avoid plagiarism is to give credit where credit is due. If you are using someone else’s idea, acknowledge it, even if you have changed the wording or just summarized the main points.

To avoid plagiarism, you must give credit whenever you use

  • another person's idea, opinion, or theory;
  • any facts, statistics, graphs, drawings--any pieces of information--that are not common knowledge;
  • quotations of another person's actual spoken or written words; or
  • paraphrase of another person's spoken or written words.

In addition to plagiarism, SFU has policies regarding other forms of academic dishonesty. For more information on SFU’s policies regarding academic honesty consult your undergraduate calendar or http://www.sfu.ca/policies/teaching/t10-02.htm. If any of the University’s policies are not clear you must ask your professor or TA for clarification. Again, ignorance is no excuse.

SOURCES

The information included in the document “Writing a Position Paper” was adapted from the following sources:

Guilford, C.(2001).Occasions for Argumentative Essays. Writing Argumentative Essays. Retrieved August 26, 2002 from the World Wide Web:http://www.powa.org/argufrms.htm Previously adapted from: Hairston, M. (1982) A Contemporary Rhetoric (3rd ed.). Boston: Houghton Mifflin.

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Northey, M. (1993). Making Sense: a student’s guide to research, writing, and style (3rd ed.). Toronto: Oxford University Press.

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UHWO Writing Center (1998) Writing a Position Paper. Retrieved August 26, 2002 from the World Wide Web: http://homepages.uhwo.hawaii.edu/~writing/position.htm

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