Vsee App For Patients

 




VSee is the only system that allows you to use your existing laptop or computer to stream USB peripheral images (otoscope, ultrasound, EKG, etc.) while still seeing patients’ faces. Far-end PTZ camera control Remote physicians can control a Pan-Tilt-Zoom (PTZ) camera at the patient’s end to get clear close-ups for telestroke and remote exams. VSee support staff hours are from 6AM-6PM PT (Mon-Fri).

1-1 CHATS AND CALLS

All chat messages will be automatically archived by the system after 30 days.

1. Open the VSee Messenger app.

2. Click on the contacts icon. On the search box, type the name or email address of the contact.

3. Hover your mouse over the contact, choose either the chat or videoicon. Alternatively, you can double-click on the contact's name.

4. Start typing your message to chat or click on the video icon to call.

CALL TESTING SERVICE

A very useful feature to check if your audio and video are working properly is to call VSee's call testing service. You can do this by calling demo@vsee.com.

Sometimes, demo@vsee.com may not be available due to server maintenance and/or updates. If it is busy, just keep trying and eventually you should be able to get through. Please contact us at help@vsee.com if it keeps on ringing busy.


MUTE YOUR MIC AND SPEAKER

You can only mute your own mic and speaker. To do this, simply click on the mic and video icon.


ADJUST A PARTICIPANT’S AUDIO VOLUME

Open the video window of the specific participant. Move his volume slider according to your preference.

GROUP CHATS

1. Click on the message icon then on the compose icon.

2. On the search box, type and click on the name of the contacts you want to chat with.

3. Alternatively, you can right-click on a contact group and select Chat with this Group.

4. To make it a persistent group chat, you must name the group chat.

5. Add more contacts to the group chat by clicking on the add contact icon. To start a group call, click on the video icon.

6. For more group chat options, click on the 3 horizontal dots.

Hide group info- This will hide the list of participants in a group chat.

Mute notifications- Mute chat notifications of a specific group chat.

Archive - This will remove a group chat from your list of messages.

Leave group - When you leave a group chat, other participants will see a note that you left.


IN CALL CHATS

In Call chats are temporary and disappear moments after a call has ended. It is used to create a quick chat window that all participants in a call can access.

1. While in a call, click Chat. If you are in a 1-1 call, this will just create a normal chat with the participant you are in a call with.

2. Another way is to open the VSee Messenger app, click on the 3 horizontal dots then Call / Meeting > In Call Chat.


ABOUT GROUP CALLS

GROUP CALLS > ADD PARTICIPANT

Vsee clinic sign in

1. You may add participants in an ongoing 1-1 call, making it a group call. On your video window, click More then Add Participant. Casio fa 124 mac download. In doing so, you also view the meeting link info and phone number (with PIN) assigned for that meeting.

2. Search for your contacts to add to the call. Click Done to start calling them.

If you wish to invite others via a VSee meeting link or via phone, click on copy the meeting instruction and send the details to them.


GROUP CALLS > CALL ALL USERS IN A GROUP CHAT

Go to the group chat and click on the video icon. Google translate app for mac free download.


GROUP CALLS > CALL ALL USERS IN A CONTACT GROUP

Right-click on a contact group and select Call this Group.


GROUP CALLS > MAXIMUM NUMBER OF PARTICIPANTS

While VSee is technically capable of supporting up to 32 concurrent meeting participants, in reality, this would almost never happen due to network and CPU limitations. Indeed, many users will have quality issues with as few as 6 users in a call, so we typically recommend that you limit your group calls to 3-6 participants.

It's also helpful to know that most ISP's give you lower upload speeds and higher download speeds, so you may think you have plenty of bandwidth, when it's only your download speed that is sufficient.

Vsee

VSee will automatically scale down A/V quality when it notices that it can not send all its data to all users. This might sometimes appear as a sudden blurriness.Hence, if everyone is on a great network and fast computers, it is completely possible to do larger groups calls. In fact, we regularly have 8-15 callers during our weekly staff meetings.

GROUP CALLS > TIPS AND TRICKS DURING A LARGE GROUP CALL

  • Have participants with low upload bandwidth mute their video.
  • Mute your audio while not talking and unmute when you need to talk to.
  • If you are sharing an application, consider sharing only the relevant areas by making it smaller.
  • Make sure no other applications (or devices on your network) are using up bandwidth (downloading, streaming media, etc.)
  • Plug in a network cable instead of Wi-fi.


JOIN A CALL VIA PHONE

If you are experiencing unexpected network or hardware issues, or simply cannot join a video call, do not fret! You have an option to join by phone dial-in.

1. On your video window, click More then Join via Phone.

2. Call the number and enter the PIN provided. Once connected, do not forget to click Disconnect Computer Audio to avoid echo.


VIEW RECENT CALLS

Open the VSee Messenger app. Click on the video icon to view your recent calls. Logging out will delete all your recent call records.




The CDC has announced that it is “aggressively responding to the global outbreak of COVID-19 and preparing for the potential of community spread in the US.”And a key recommendation is the use of telehealth solutions and virtual visits.

Vsee Clinic Provider Log In

We offer you the option that will allow new patients to make virtual visits without creating an account. They simply click 'Enter the waiting room', fill out an admission form with the consent of telemedicine, and then drop into a patient waiting line.

Providers receive mobile or portable notifications when patients are in line. They can quickly scan the patient queue for top complaints and rank the most severe cases to handle first.

The patient does not need to download any video plugins and can start a video consultation. (* Note: the video in the browser is compatible with Chrome, Firefox and Microsoft Edge).

Step 1:
Step 2:
Step 3:

Train one nurse or doctor to staff the hotline, and go live. Steps 1 – 3 can normally be done within 24 hours.

Step 4:

If your patient load increases, you can easily add more providers to cover the hotline – where VSee distributes your patient load across your pool of providers similar to the way Uber sends car requests to its pool of drivers.

Step 5:

If the patient load is high, you can also add a virtual front desk (e.g. customer service representative, MA, nurse, etc.) to engage with the patient via chat or video call first. The front desk can route the patient to a nurse, doctor, or specialist as necessary. The Virtual front desk is highly recommended since it improves patient satisfaction and provider productivity.

Step 6:

If the patient has chronic conditions, you can ship medical devices (e.g. digital thermometer, blood pressure cuff, etc.) to the patient’s home so you can remotely monitor them.

Step 7:

VSee can also create your own branded telemedicine mobile app within a few weeks. In addition to virtual visits and remote patient monitoring, you can also use your branded mobile app to push the latest health news and other announcements to the patients. Contact Us for more details.

Telehealth-1 – VSee’s unique telehealth platform makes it possible for hospitals, urgent care centers, and community health centers to staff and distribute workloads in the way that is most efficient for your particular organization. It gives you the ability to build effective telehealth workflows and to manage multiple work sites and remote providers online – whether for the coronavirus, seasonal flu, or other high volume issues.
Caring for patients in quarantine imposes health risks to the medical providers. The key to minimizing infection is decreasing the number of times they must break the quarantine boundary. Common quarantine procedures includes:App

putting on and taking off heavy biohazard suits that are hot inside and hard to maneuver in
getting sprayed down with chemicals to kill the virus
burning any used suits to prevent the spread of the virus (in the case of Ebola)
Even with all this protective gear and safety measures, every time providers have to break the quarantine line, it means there is a chance for the virus to spread.

Here is how you can quickly set up VSee to create a telehealth quarantine solution to minimize the need for providers to break the quarantine boundary.

Vsee App For Patients

Have both the patient and medical staff create a free VSee Messenger account. This will allow them to securely communicate via chat and video. You can create one here:
• Step 1: Put a small form factor computer (~$299) in the quarantine room

Vsee Pro Account

• Step 2: Attach an HD pan, tilt, zoom camera (we recommend Logitech or Minnray) to the computer. VSee features remote PTZ camera control.

• Step 3: Attach a USB screen capture device (~$99) to the video output of the vital sign monitor, and connect the USB to the computer. VSee allows you to stream the vital signs to the remote providers.

• Step 4: Set VSee on auto-accept for the medical provider account(s). (A normal VSee call requires the callee to accept a call. Auto-accept allows a named set of user accounts to connect without the callee having to accept the call.)

• Step 5: Have a single remote staff monitor 30-100 quarantine rooms this way.

Similar to the configuration 2, VSee can add a hardware to use the TV in the patient room as a telemedicine terminal, where we can do semi-transparent overlay of

medication reminders,
patient instructions, and
video calling on live TV.
You can also do Amazon Alexa integration such as “call nurse” that would launch VSee and connect to the nurse on call.

Vsee App Download

Contact Telehealth-1 for Coronavirus Telehealth Advising
Please contact us if you would like more in-depth advice regarding the implementation of the solutions. Our system been involved with implementing the solutions listed here and is available to advise your hospital and government on how to go live with your coronavirus telehealth solution.